Customer Support
After scouring their page, we have found out Fair Go casino offers 3 main customer support options:
- Live chat: easy to find, always present at the bottom right section of the page. You will instantly get in touch with a very helpful chatbot to filter your query. After a few seconds, they will pass you to an agent.
- Email: You can find their address on their customer support page (on the footer).
- FAQ: They have a dedicated FAQ section that covers the most important areas: deposits and how to deposit, promotions, bonuses, etc.
Something to note is that once you have completed your query via live chat, they ask you to provide feedback on how satisfied you are with their help. You only have to go through a quick survey of 5 questions. We found this feature a really interesting way to focus on improving the user gaming experience.
Additionally, they have a separate page in case you have issues connecting to Fair Go casino. It can be found as well on the customer support page on the footer. On it, they carefully explain the most secure way to play on Fair Go and how to connect from Android, iOS or PC!